Privacy policy.

Privacy obligations

Get Comfy With Money Ltd is a UK based company offering business services.

'Personal information' means information or an opinion about an identified individual, or an individual who is reasonably identifiable. Get Comfy With Money Ltd’s Privacy Policy applies to personal information collected and/or held by Get Comfy With Money Ltd.

This Privacy Policy also explains how we process 'personal data' about people in the European Union (EU), as required under the General Data Protection Regulation (GDPR).

We will review this policy regularly, and we may update it from time to time.

The types of personal information we collect and hold

We collect personal information about clients in order provide my products, services and support. Our products, services, and support are provided through many platforms including but not limited to: websites, phone apps, email, and telephone. The specific platform and product, service, or support you interact with may affect the personal data we collect.

Not all information requested, collected, and processed by us is "Personal Information" as it does not identify you as a specific natural person. This will include majority of "User Generated Content" that you provide us with the intention of sharing with others. Such "Non-Personal Information" is not covered by this privacy policy. However, as non-personal information may be used in aggregate or be linked with existing personal information; when in this form it will be treated as personal information. As such, this privacy policy will list both types of information for the sake of transparency.

In some situations clients may provide us with personal information without us asking for it, or through means not intended for the collection of particular types of information. Whilst we will take reasonable steps to protect this data, the client will have bypassed our systems, processes, and control and thus the information provided will not be governed by this privacy policy.

In some situations users may provide us personal information over platforms that are outside our control; for example through social media or forums. Whilst any information collected by us is governed by this Privacy Policy, the platform by which it was communicated will be governed by its own Privacy Policy.

How we collect personal information

Information that you specifically give us

While you use our products and services you may be asked to provide certain types of personal information. This might happen through our website, applications, online chat systems, telephone, paper forms, or in-person meetings. We will give you a Collection Notice at the time, to explain how we will use the personal information we are asking for. The notice may be written or verbal.

We may request, collect, or process the following information:

  • Contact Details - email address, phone number.

  • Location Details - physical address, billing address, timezone.

  • Identity Details - full name, proof of identity (e.g. drivers licence, passport), proof of address (e.g. utility bill), photographs.

  • Financial Information - credit card details, bank transfer details, payment processor details (e.g. paypal), tax numbers.

  • User Generated Content - project descriptions and attachments, bid descriptions, user profiles, user reviews, user messages etc.

Information that we collect from others

Users can give permission for us to connect to their account on other platforms to collect personal information. This includes but is not limited to Facebook, LinkedIn, and Google. Information collected will be governed by this Privacy Policy. Clients can stop us from collecting data from other platforms by removing my access on the other platform or by contacting us.

In some situations, personal information of users may be collected from public sources.

We may collect or process the following information:

  • Basic Details - username, profile picture.

  • Contact Details - email address, phone number.

  • Location Details - Physical Address, billing address, timezone.

  • Financial Information - payment account details (e.g. paypal email address and physical address), and bank transfer details.

  • List of contacts - email provider address book.

  • User Generated Content - user profile.

Information we collect as you use my service

We maintain records of the interactions we have with clients, including the products, services and support we have provided.

When we are contacted we may collect personal information that is intrinsic to the communication. For example, if we are contacted via email, we will collect the email address used.

How we use personal information

The information we request, collect, and process is primarily used to provide clients with the product or service they have requested. More specifically, we may use personal information for the following purposes:

  • to provide the service or product you have requested;

  • to facilitate the creation of a Client Contract (see Terms of Service for more information);

  • to provide technical or other support to you;

  • to answer enquiries about my services, or to respond to a complaint;

  • to promote my other programs, products or services which may be of interest to you (unless you have opted out from such communications);

  • to comply with legal and regulatory obligations;

  • if otherwise permitted or required by law; or

  • for other purposes with your consent, unless you withdraw your consent for these purposes.

The 'lawful processing' grounds on which we will use personal information about our clients are (but are not limited to):

  • when a client has given consent;

  • when necessary for the performance of a contract to which the client is party;

  • processing is necessary for compliance with our legal obligations;

  • processing is necessary in order to protect the vital interests of our clients or of another natural person.

  • processing is done in pursuing our legitimate interests, where these interests do not infringe on the rights of our clients.

When we disclose personal information

We may disclose your personal information to third parties for the following purposes:

  • if necessary to provide the service or product you have requested;

  • we receive court orders, subpoenas or other requests for information by law enforcement;

  • if otherwise permitted or required by law; or

  • for other purposes with your consent.

Accessing, correcting, or downloading your personal information

You have the right to request access to the personal information Get Comfy With Money Ltd holds about you. Unless an exception applies, we must allow you to see the personal information we hold about you, within a reasonable time period,  for no charge.

You also have the right to request the correction of the personal information we hold about you.

Exercising your other rights

You have a number of other rights in relation to the personal data Get Comfy With Money Ltd holds about you, however, there may be restrictions on how you may exercise the rights. This is largely due to the nature of the products and services we provide. Much of the data we collect is in order to facilitate contracts between clients, facilitate payments, and be able to carry out the requested work.

You have the right to:

  • opt-out of direct marketing, and profiling for marketing

  • erasure

  • temporary restriction of processing

Erasure - Most personal information and user generated content cannot be deleted as they are used to support contracts between clients, document financial transactions, and are used in providing protecting other legitimate clients of the marketplace.

Temporary restriction to processing - under certain circumstances you may exercise this right, in particular if you believe that the personal data we have is not accurate, or you believe that we do not have legitimate grounds for processing your information. In either case you may exercise this right by contacting our privacy officer.

Unless stated above, users may exercise any of the above rights by contacting our privacy officer.

To contact our Privacy Officer

If you have an enquiry or a complaint about the way we handle your personal information, or to seek to exercise your privacy rights in relation to the personal information we hold about you, you may contact us as follows:

By Email: [email protected]

By Mail: Attn: Lia Loewenthal, Unit 8, Dock Offices, Surrey Quays Road, London, E16 2XU.

For the purposes of the GDPR, the Director Lia Loewenthal is the Privacy Office and Data Protection Officer (DPO).

While we endeavour to resolve complaints quickly and informally, if you wish to proceed to a formal privacy complaint, we request that you make your complaint in writing to our Privacy Officer, by mail or email as above. We will acknowledge your formal complaint within 10 working days of receipt.

Modified 1 August 2020